Our aim is to deliver your order at your doorstep fast and safe. Towards this effort, we have partnered with multiple courier companies like FedEx, BlueDart, Delhivery, Ecom Express, Xpressbees and Aramex to give you an excellent shipping experience.

We agree! Our products are simply awesome and buying one is just not enough. You can place bulk orders by contacting us via bulk@phool.co or just call us at +91-9561971350 (10 AM - 6 PM, Monday to Saturday).

Our products are shipped from Kanpur and it takes us 3 -5 days to deliver goods to your doorstep. However, for vermicompost average shipping time is 5-7 days.

In the event that you receive a damaged product, please initiate a return by reaching out to us on hello@phool.co and we will resolve the issue to your satisfaction.

You can cancel an order, that has not yet been shipped, from "My Orders" or "Track Order" sections of our website. Or, you can send a request to hello@phool.co or call our at +91- 7408584112. After order has been shipped, it cannot be cancelled and the return policy mentioned below is applicable .

You can check on the product page only. Just type the pincode in the “Check Delivery” box and you will get to know if we deliver to your pincode.

You will receive messages on your registered mobile no. and email about the status of your order. You can also check it on our website under “My Order” section. Once you order on our website, you will receive message about the order confirmation and the expected delivery date of your order, along with tracking link. You can anytime track the order status.

If the products delivered to you are damaged/ defective, then only we can consider your return request. Please send a request to hello@phool.co or call at +91- 7408584112.

If the received product is damaged/ defective, you must notify us within 24 hours of the receipt. We might ask to share a snapshot at hello@phool.co.